Experience
Create experiences that get people interested, talking, and stoked for more.
Who It's For
If you're looking to rethink how your people experience your vision for change—from first timers to long lasters—this is for you. A good experience is a must for everything you do, whether you're launching something new, improving the day to day, or rethinking something bigger.
What You'll See
I'll design experiences that people genuinely want to take part in. You’ll get the kit needed to improve every interaction—from how your brand is perceived, to how people feel after important touchpoints like learning. Data is key here. I'll check in often, adjust as needed.
Why It's A Big Deal
We all expect more than just good products or services—people want an experience that feels relatable, intentional and most of all, enjoyable. But, without attention to the full journey, you risk losing touch, leading to people zoning out and missed opportunities for growth. So, a strong experience is all about the long-haul, trust, and turning the most averse into raving fans of your vision.
This May Involve
Capability development
Change adoption metrics and KPIs
Customer/user journey mapping
Digital and in-person experience development
Engagement roadmap and toolkits
Long-term engagement strategies
Post-implementation support and coaching
Touchpoint identification