Experience
Create moments that make meaning. Draw people in, and leave something that stays.
Who It's For
If you're looking to rethink how your people experience your vision for change—from first timers to long lasters—this is for you. A good experience is a must for everything you do, whether you're launching something new, improving the day to day, or rethinking something bigger.
What You'll See
I'll design experiences that people genuinely want to take part in. You’ll get the kit needed to improve every interaction—from how your change is perceived, to how people feel after important touchpoints like learning. Data is key here. I'll check in often, adjust as needed.
Why It's A Big Deal
We all expect more than just good products or services—people want an experience that feels relatable, intentional and most of all, worth their time. But, without attention to the full journey, you risk losing touch, leading to people zoning out and missed opportunities for growth. So, a strong experience is all about the long-haul, trust, and turning hesitation into belief.
This May Involve
Journey and moment mapping
Experience concepts and prototypes
Facilitation, activations and launch design
Learning environments and capability build
Touchpoint testing and iteration
Behavioural triggers and cues
Post-launch support and refinement